Amadeus boosts the in-facility experience at Brisbane Airport

Brisbane Airport chosen Amadeus know-how to ship an distinctive passenger expertise at each its home and worldwide terminals.

This transfer is a part of the airport’s ongoing AUD5 billion Future BNE transformation programme and goals to make checking in and dropping off baggage simpler and extra handy for passengers.

Brisbane Airport’s passenger processing know-how strikes to the cloud due to the introduction of Amadeus’ Airport Cloud Use Service. The service powers 300 agent-assisted check-in desks throughout each terminals, facilitating simpler connection and customary use capabilities for its airline companions. 

On the identical time, the airport will even transfer away from legacy know-how to embrace round 100 new self-service bag drop items, in addition to over 260 self-service check-in kiosks from Amadeus.

The brand new know-how allows Brisbane Airport to cut back queues, and passengers to decide on between a clean self-service or agent-led expertise, powered by dependable know-how that removes friction at check-in and bag drop.

A superb instance of progress

Brisbane Airport chief government Gert-Jan de Graaf mentioned of this newest growth: “The primary new-generation check-in row is already up and working, and the suggestions from travellers and airline employees has been incredible. It’s a large leap from the Nineteen Nineties to now.”

Amadeus’ senior vice-president for APAC airport and airline operations Sarah Samuel added: “Brisbane is a superb instance of an airport with a long-term transformation technique that locations the traveller on the coronary heart of the expertise. With versatile cloud infrastructure and superior self-service choices the know-how foundations are being laid so Brisbane can supply passengers an excellent expertise for years to return.”